What is your return policy?
*UPDATE: Due to challenges surrounding COVID-19, the Tacoma Art Museum Store is not able to process returns at this time.
If for any reason you are not satisfied with your purchase, you may return it within 30 days of date order is received.
Returns can be made in person or shipped to 1701 Pacific Avenue, Tacoma, WA 98402. Proof of purchase is required. If proof of purchase cannot be provided or you wish to return an item after 30 days, a refund will be issued as store credit.
Tacoma Art Museum
Attn: Store Manager
1701 Pacific Avenue
Tacoma, WA 98402
I received a gift. Can I return or exchange it?
What if my purchase has been damaged in transit?
Let us know as soon as possible if your purchase was damaged on its way to you. Please return the damaged item with the packaging it came in. If you have purchased a one-of-a-kind item, we will work with you to get an equivalent replacement as soon as we can.
We want to ensure you receive something you'll love! Please contact us at Store@TacomaArtMuseum.org for a refund issued as store credit.
When will I receive my package?
*UPDATE: Due to challenges surrounding COVID-19, orders are fulfilled and shipped weekly on Wednesdays.
Operating business hours are Tuesday to Sunday, 10 am – 5 pm. Orders placed after 10am will be shipped the next operating business day. Shipping rates vary based on the selected shipping option, weight, and size of item(s). For shipping rates–especially for orders with multiple items–contact the store during operating business hours at 253-272-4258 x3005.
Do you ship internationally?
No, unfortunately we are unable to ship outside of the United States at this time.